Shaw Trust is a major UK charity that provides a wide range of employability services working alongside government entities to help individuals overcome barriers to employment, such as long-term health conditions or periods out of work.

Previously, our annual training sessions were lengthy, complex, and not very engaging, which led to low compliance rates and inconsistent knowledge across the organization.

We needed a solution that could transform this experience and OutThink effectively addressed these issues by offering a more engaging and digestible format. This not only improves compliance and completion rates, but also ensures that employees genuinely understand and apply the information security practices both at work and at home.

Failing to leverage insights from the SAT risks missed opportunities and increased vulnerabilities. Unsecured public Wi-Fi use and encryption struggles could expose sensitive information and hinder secure communication, compromising data integrity and confidentiality.

Without visibility into these insights, our completion rates were below 50%, requiring significant effort. Efforts to engage employees in cybersecurity practices remained superficial, hindering continuous security awareness and proactive behavior.

With OutThink, we've reached a turning point where we are now effectively utilizing insights from our training programs.

Before implementing OutThink, our training completion rates were below 50% and required significant effort from management to boost compliance. The old training was lengthy, technical, and not engaging – it was a repetitive and unenjoyable task for employees. We were experiencing challenges particularly in areas with limited access to devices.

Since switching to OutThink, we adopted a more user-friendly, bite-sized module approach. This method ties training to current threats and trends, rendering it more relevant and easier to understand.

Engagement is critical for our training programs. We struggled to collect feedback and measure engagement but OutThink has changed that. Now, our learners consistently rate the training 4.9/5.0 stars. Employees share their learning experiences, fostering a culture of change. We use insights to tailor training to individual needs, avoiding a one-size-fits-all approach.

Customizing modules based on knowledge gaps keeps employees engaged and prevents them from tuning out repetitive content. This personalized approach has improved compliance rates as employees see the training's relevance to their roles.

Bring SAT and phishing simulation results together with insights from tools such as Microsoft Graph allows us to use data to plan our next steps more strategically.

Do you feel like OutThink has successfully tackled the challenges?

Yes absolutely! This collaboration has been instrumental in achieving our goals of educating employees on information security and data protection in an engaging manner. Additionally, it has provided us with meaningful insights beyond mere compliance scores, ensuring that employees truly understand and apply the training in their daily work. I was really impressed by when I first learned about the platform, to be honest - integrated training and phishing simulations, which we previously handled separately. OutThink allows us to delve deeper into individual cases, determining if mistakes are due to lack of engagement, compliance, or factors like email fatigue and heavy workloads. This nuanced approach means we can provide targeted refreshers rather than blanket retraining. From a user perspective is a game changer! Learners consistently rated 4.9/5.0 stars. It’s highly engaging, and users are eager to click on the links, knowing it will only take a few minutes and they’ll gain new knowledge.