Listening to employees is crucial for any security team aiming to build a security culture of trust and engagement. User feedback is integral to Cybersecurity Human Risk Management as it reveals key challenges and opportunities to refine security policies, enhance workflows, and foster collaboration. OutThink’s TalkBack platform highlights this value by clustering user input, surfacing insights, and enabling Security teams to respond directly. Analysis of this input from across our 4 million learners uncovers recurring themes, such as users face policy challenges, lack of clear guidance and practicality constraints to secure behavior. Whether you see it or not, these sentiments abound in your organization. Addressing these concerns removes friction, improves secure behaviors, and strengthens relationships.
Beyond improving security posture, user input serves as a strategic bridge between Security and the business. Employees provide critical insights into process vulnerabilities, compliance risks, and opportunities for proactive collaboration. From password limitations in legacy systems to business process gaps, these real-world observations help Security teams address hidden risks and optimize processes. Smart CISOs recognize user input as a tool to align security goals with business needs, enabling Security to become a true partner in driving innovation and resilience. By listening, engaging, and acting, security leaders can transform feedback into trust, creating a more collaborative and secure organization.
